In an era where digital convenience is no longer a luxury but a necessity, we use technology to boost our guests’ satisfaction while keeping our operations smooth. At American Hotels & Restaurants, a leading hospitality brand from India, we’re passionate about making our guests’ stay extraordinary.
This blog dives into how we harness the magic of technology to ensure every stay is unforgettable.
Check-in and Check-out Smoothed Out
The journey begins the moment our guests decide to check-in. We’ve cut the hassle right from the start, allowing guests to smoothly check-in via our mobile app. Choose your room, unlock your door with a swipe on your phone, and you’re all set! It’s all about giving you the freedom to dive into your stay without delay.
Checking out is just as breezy. With a few taps on our app, guests can settle their dues, get a digital receipt, and share their feedback without standing in line. It’s all about making sure you leave with a smile, ready to come back again.
A Tailor-Made Stay Just for You
We know that the little things matter. That’s why we go the extra mile to customize your stay according to what suits you best. Is your room a bit cooler? Do you prefer a specific kind of pillow? Crave certain dishes? Our detailed CRM system remembers all this, so your stay feels truly personalized.
Our use of beacon technology means we can ping you with special offers and messages that match your preferences and location within our properties. From exclusive restaurant deals to spa discounts, it’s all about enriching your experience with us.
- Keeping in Touch, Made Easy: Communication is key, and we’ve streamlined it to ensure you’re always just a message away from whatever you need. Through our app, you can chat with our team whether it’s for room service, clean towels, or tips on the best places to visit nearby. Digital signage across our properties also keeps you in the loop with event schedules, dining options, and attractions, ensuring you make the most of your stay.
- Rooms That Know You: Our rooms are decked out with the latest gadgets to offer comfort and convenience. Whether it’s setting the perfect room temperature, dimming the lights for a cosy evening, or ordering a midnight snack, you can do it all without lifting a finger. Thanks to our in-room entertainment systems, you won’t miss your favourite shows either, which let you stream content directly on your devices.
- Dining Reinvented: Recent times have underscored the importance of safety, and we’ve responded by offering contactless dining. Order from our menus, book a table, or scan a QR code to explore dining options, all through our mobile app. And when it’s time to pay, do it safely and swiftly with our contactless payment solutions.
Leadership Excellence: Sushen Mohan Gupta’s Vision for American Hotels & Restaurants
Sushen Mohan Gupta embodies a commitment to excellence and innovation in the hospitality industry. With his visionary leadership, he spearheads the strategic direction of the company, focusing on upgrading guest experiences through the integration of advanced technology and personalized service. Under his guidance, American Hotels & Restaurants has embraced digital transformation, implementing state-of-the-art solutions to streamline operations and exceed customer expectations.
His passion for hospitality, coupled with his forward-thinking approach, has positioned the brand as a leader in the market, setting new standards for service and guest satisfaction. His unwavering dedication to excellence continues to drive the success and growth of American Hotels & Restaurants in the dynamic landscape of the hospitality industry.
Wrapping Up!
At American Hotels & Restaurants, we’re not just about adapting to the latest trends; we’re about setting them. Technology is our ally in crafting stays that are not just comfortable but truly memorable. From making check-ins a breeze to personalizing your stay down to the last detail, we aim to make every moment you spend with us special. Join us as we continue to push the boundaries and redefine what hospitality can be, all through the incredible power of technology.
